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Home > Supports > FAQ
You can obtain technical assistance if some problems you encounter when using the product cannot be identified and solved by the User's Manual. Contact us at servied@tomotec.com. Before you ask for the technical assistance, please check and follow the troubleshooting as below.
Q. No Power On
A. - Check to see if the battery is all used up.
　 - Reset the player by pressing the RESET Hole using a pointed object such as a safety clip. 
　 - Make sure the <HOLD> button is on the <key lock> position. 
Q. The Player Does Not Work
A. - Make sure the <HOLD> button is on the <key lock> position. 
　 - Check the battery state.
  - Check to see the defect of button.
Q. No Sound
A. - Check the volume state. 
　 - Check to see if files are saved in the memory
　 - Check the earphones or speaker state.
Q. File Can Not Be Downloaded
A. - Check the USB connectivity between the player and the computer.
　 - Operating system limits the number of files you can save.
  - Please save your music files by creating a subfolder.
  - Check if the memory is full.
  - Reset the player by pressing the RESET Hole using a pointed object such as a safety clip.
　
　
　
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